Terms and Conditions

Terms and Conditions of Sale

1. Acceptance of Terms

These Terms and Conditions of Sale ("Terms") govern your access to and use of the Xtreme Signs website (the "Site") and the purchase of any products or services from us. By accessing or using the Site or placing an order, you agree to be bound by these Terms and any specific guidelines, restrictions, or rules posted in connection with specific services or sections of this Site.

Xtreme Signs reserves the right to make changes to the Site and these Terms at any time without prior notice. The Terms in effect at the time of placing an order will govern that transaction.

Electronic Communication and Notices

You agree that we may provide all legal communications and notices to you electronically by posting them on our website or by sending an e-mail to the e-mail address you provided. If you withdraw your consent to receive communications electronically, you must discontinue your use of your account.

2. Governing Law and Jurisdiction

These Terms and Conditions and any transactions occurring online or by phone shall be governed by and construed in accordance with the laws of Ireland. The Irish courts shall have exclusive jurisdiction to resolve any dispute or claim arising from or in connection with these Terms or any transaction.

3. Order Placement, Acceptance, and Pricing

Order Acceptance

All orders placed through the Site are subject to acceptance by Xtreme Signs. We reserve the right to reject any order at any time, for any reason (e.g., non-availability of materials, suspicion of fraud, or legal restriction).

Pricing Errors

While we take all reasonable care to ensure that prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Contract Completion

Acceptance of your order and the completion of the contract between you and us takes place on dispatch of the products ordered, unless we have notified you that we do not accept your order or you have cancelled it.

4. Payment Terms

Payment Processing

If payment via the Buyer's credit card or other method is declined, Xtreme Signs will not process the Buyer’s order.

Delinquent Accounts

If an order is shipped and the Buyer's account becomes delinquent, future purchases will require advance payment. Xtreme Signs reserves the right to pursue all available legal remedies for unpaid balances. The Buyer agrees to pay reasonable legal fees and costs incurred by Xtreme Signs to enforce the terms of this agreement.

5. Custom Products, Returns, and Cancellations

Nature of Products

Many of our products are custom-made and personalised according to your specifications ("Custom Products"). Due to the unique nature of Custom Products, they are exempt from the standard right to cancel/return under the Consumer Rights Act 2022, once production has begun.

Cancellations and Refunds

• Before Processing: Orders may be cancelled with a full refund if the cancellation request is received before we begin the processing and production of the Custom Product.
• After Processing/Shipped: No refund will be given for orders that have been shipped or have commenced production (i.e., are "being processed").

Claims for Defects or Damages

Any claims for defects, damages, or shortages must be made via email within two (2) business days after receipt of the merchandise.

• We will replace only those orders that were processed incorrectly by us or are materially defective.
• The replacement will take place only after the receipt of the returned merchandise and a full inspection.
• We will not replace the order if it is determined that the defect or damage was caused by misuse, mishandling, or if part of the order has been used by the Buyer.

6. Shipping and Risk

Responsibility for Costs

Xtreme Signs will arrange for shipping with a carrier on behalf of the Buyer. The Buyer will be fully responsible for the shipping and handling costs.

Risk and Loss

The risk of loss or damage to the products transfers to the Buyer upon delivery of the goods to the shipping carrier (Ex Works / FCA Incoterms apply unless otherwise agreed). Xtreme Signs is not responsible for delays, loss, or damage of the order while it is with the shipping carrier.

Force Majeure

Xtreme Signs is not responsible for any delay and/or damages resulting from events beyond our reasonable control, including, but not limited to, machinery breakdown, Acts of God, war, riot, seizure, embargo, or governmental action.

7. Warranty and Liability

Statutory Warranties

As a consumer, you benefit from statutory guarantees under the Consumer Rights Act 2022 that the goods sold are:

• Of satisfactory quality.
• Fit for their purpose.
• As described.

Exclusive Remedy

Other than the potential replacement of products that are defective or incorrectly processed (as per Section 5), Xtreme Signs makes no other express or implied warranties. Where products are found to be defective, our sole obligation shall be to replace the defective product or, at our discretion, credit the amount of the purchase price.

Limitation of Liability

Subject to applicable Irish law, Xtreme Signs will not be liable in contract or tort (including negligence) to the customer for incidental or consequential damages (e.g., loss of profits, loss of business, or economic losses) arising out of or resulting from the performance or non-performance of our obligations.

Indemnification

The Buyer agrees to indemnify and hold harmless Xtreme Signs and its affiliated companies from and against any and all loss, cost, expense, and damages (including legal costs) on account of any claims, demands, actions, and proceedings that may be instituted against Xtreme Signs alleging that the work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.

8. Intellectual Property

The tools, software, and intellectual property available on the Xtreme Signs Site used to create documents or products are the property of Xtreme Signs and/or its licensors.

By submitting content (designs, images, text, etc.) for printing, the Buyer warrants that they have the necessary rights, licences, or permissions to use, modify, and print the content, and that the content does not infringe on the intellectual property rights or privacy rights of any third party.